Guarantee Details:
1.) If you're not satisfied, simply call us toll-free
at (877) 216-1175 during our normal business hours. All requests
made under this guarantee must be made within 60 days of
purchase. We will process your request within 5 business days
after we’ve received all of the documents and materials sent to
you. Unfortunately, we can't refund or credit any money charged
by third parties for web hosting fees, SSL certificates, domain
name registrations, taxes or other costs incurred in the
preparation and development of your website.
2.) If you want to exchange the web hosting package,
SSL certificate or domain name registration you ordered for a
different one, you must request this exchange and complete your
replacement order within 30 days or at minimum, the guidelines
and terms set forth by the third party service. The purchase
price of the original item, less any fees, taxes or other
third-party costs, will be credited to your account. Any price
difference between the original order and the replacement order
or, if a replacement order is not completed within 60 days of
purchase, the full original purchase price (in each case less
any fees, taxes or other third-party costs) will be credited to
the original form of payment. If you paid for your original
order by check, MJM Design will mail a check for the applicable
amount to your billing address.
3.) Please note that we cannot guarantee the security,
up-time or backup of files, databases, directories or images.
For instance, if you order a web hosting package from MJM Design
and your server's harddrive fails and you don't have a backup,
there may be nothing we can do. We promise to put forth every
effort to resolve any and all problems. Problems like these are
beyond our control and are not covered by this guarantee.
4.) Since we're dedicating time and effort to your
website project, our guarantee only covers satisfaction issues
caused by MJM Design - not changes to your situation or your
project's scope of work.
